Privacy Policy
1. Who we are
Lochford Gardens (“we”, “us”, “our”) is the data controller for the purposes of UK data‑protection law.
| Registered company number | SC368990 |
| Registered office address | 6 Bankhead Avenue, Glenrothes, Fife, KY7 6JG |
| Data protection contact | info@lundinhomes.com |
| ICO registration number | ZC080248 |
2. Scope of this policy
This policy explains how we collect, use, disclose and protect personal data when you use our website, products or services (together, the Services).
It applies to visitors, account‑holders, customers and business contacts located in the United Kingdom.
3. The data we collect
We may collect and process the following categories of personal data:
| Category | Examples |
| Identity data | name, title, date of birth |
| Contact data | postal address, email address, telephone number |
| Account data | login credentials, preferences, settings |
| Transaction data | orders, invoices, payment tokens, last four digits of card number |
| Usage data | IP address, browser type, device information, referral source, pages viewed, interaction time |
| Marketing & communications data | your marketing preferences, survey responses, correspondence |
We do not knowingly collect special‑category data unless you provide it voluntarily (e.g. accessibility requirements).
4. How and why we use your data
| Services Contract | Identity, Contact, Provide and administer the Account, Transaction, Usage (See Section 9) |
| Website analytics | (non‑essential cookies), Usage (See Section 9) |
| Service communications | (e.g. Legitimate interests, Identity, Contact (See Section 9 password reset) |
| Direct marketing | (email newsletters) Consent Contact, Marketing (See Section 9) |
| Fraud prevention & security | Legitimate interests, Identity, Usage (See Section 9) |
| Compliance with legal | Legal obligation, Any relevant data (See Section 9 obligations) |
We have carried out legitimate‑interest assessments where required and do not use your data in a way that materially impacts your rights or freedoms.
You may withdraw consent at any time by following the unsubscribe link in any marketing email or by contacting us.
5. Cookies and similar technologies
We use essential cookies to make our site work and (with your consent) optional cookies for analytics and advertising.
For full details of the individual cookies we use—together with their names, providers, purposes and durations—please review our separate Cookie Policy at https://lochfordgardens.co.uk/cookie-policy-uk/. The Cookie Policy is automatically kept up to date with the services we employ.
Our cookie banner prevents any non‑essential cookies from loading until you select “Accept all” or manage your preferences. You can change or withdraw your consent at any time via Cookie Settings in the site footer.
6. Sharing your personal data
We share personal data only when necessary, and always under an appropriate contract or other safeguard.
| Recipient Type | Reason for sharing |
| Service providers / processors | hosting, email delivery, customer support, payment processing |
| Professional advisers | legal, accounting, insurance |
| Regulators & law‑enforcement | where required by law or to protect rights |
Commercial Agents (Knight Frank)
When you submit an enquiry through our website, your personal data may be shared with one or more of our appointed commercial agents to respond to your enquiry and discuss availability.
Our current commercial agents include:
| Agent | Privacy Policy | Status |
| Knight Frank | https://www.knightfrank.com/legals/privacy-statement | Independent Data Controller |
Note: Knight Frank acts as an independent data controller. They are responsible for how they process your personal data, including any follow-up communications or marketing they may send to you in accordance with their own privacy policies.
Other Recipients
We may also share personal data with:
- Professional advisers (such as solicitors and accountants).
- IT, hosting, and cloud-service providers.
- Contractors or consultants involved in our developments.
- Regulatory or legal authorities where required by law.
We do not sell your personal data.
7. Automated decision‑making
We do not carry out any decision‑making based solely on automated processing that produces legal or similarly significant effects. If this changes, we will update this policy and inform you.
8. Security
We apply appropriate technical and organisational measures, including TLS encryption in transit, encryption at rest for key systems, multi‑factor access controls, staff training and routine vulnerability management. No transmission over the internet is 100 per cent secure.
9. How Long We Keep Your Data
We retain personal data only for as long as necessary and for compatible purposes:
| Data Type | Retention Period | Reason |
| Website Enquiry Records | Up to 6 months (180 days) on our website database | General enquiry management |
| System Enquiry/Correspondence | Up to 5 years (on our systems) | Business continuity and record keeping |
| Contracts, Sales, and Letting Docs | Up to 6 years after the lease period/extensions | Comply with legal obligations |
| Supplier and Contractor Data | Up to 6 years post-activity | Comply with legal obligations |
We securely delete or anonymise personal data when it is no longer required, subject to system backup cycles and statutory retention periods.
10. Your rights
Under UK GDPR you have the right to:
- access your personal data;
- have inaccurate data corrected;
- have data erased or processing restricted in certain circumstances;
- receive a copy in portable form or have it transmitted to another controller;
- object to processing based on legitimate interests or for direct marketing;
- withdraw consent at any time (this does not affect prior lawful processing);
- complain to the ICO (see Section 13).
We respond to rights requests within one month. We may ask for proof of identity. We do not charge a fee unless a request is manifestly unfounded or excessive.
11. Children
Our Services are not directed at anyone under 18. If we learn we have inadvertently collected such data, we will delete it promptly.
12. Changes to this policy
We last updated this policy on 23 January 2026. Any material changes will be reflected here and, where appropriate, we will notify you by email or via our website.
13. Contact and complaints
If you have questions or wish to exercise your data-protection rights, contact us at the details provided in Section 1:
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
- Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- Website: www.ico.org.uk
- Telephone: 0303 123 1113 (local rate)
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